Cention

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One platform for all client communications

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Omni-channel

Cention provides pure omni-channel support directly without hassle, have conversations with your customers over any channel, at any time. Connect all your customers’ contact methods into one contact card. Collect conversations over different media onto a history list and change the response channel of communications with the click of a button.



Product

  1. Foundation

    Gives you the Cention foundation for great customer service.

    Choose the channels you want and handle unlimited:

    • Email accounts
    • Chat fronts
    • Social media pages and communications
    • SMS numbers in and outbound
  2. Professional

    Move from great to “top notch” by adding functionality on top of the Foundation.

    • Advanced errand handling
    • External experts
    • Q&A
    • Live translations

    …and much more. View the full specification.

  3. Enterprise

    For companies that wants it all!

    All the functionality of Professional with business critical add ons as:

    • High availability
    • 24/7 phone, email and chat support
    • Implementation professional assigned
    • Full flexibility to support your needs


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