2004-09-30 New version of Cention Contact Center
2004-09-30 10:03 - New version of Cention Contact Center:
Cention releases Cention Contact Center version 2.5
Among the new features:
# New version of Cention Interpretation engine
# Improved workflow
# Internal messaging
# Segmentation
# New statistic engine
# Improved spell check with Over 40 different languages
New plug-in options:
# Out-bound email and newsletter plug-in
# Real time FAQ combined directly to the email errand flow
"This version is a huge step both for us and our customers. With this release Cention secures its position among the top contact center solutions in the world, says Anna Cedmert, CMO Cention".
For more information please contact:
Anna Cedmert
phone: +46 (0)8 410 446 00