Cention QuickAsk allows clients to search for information on a website by writing questions, and instantly provides consistent, direct and correct answers. It is a powerful tool for self-service with which the clients can use their own language when they search for information from international companies.
The software takes care of misspelled words, and searches by using a language pattern technique far more advanced then regular keyword-based search engines.

Cention QuickAsk delivers quick answers but, more importantly, it delivers the right answer. Letting clients take command of the website with the proper tools helps them to find the information they are looking for more quickly, without the need to contact your company.
In this way enquiries are deflected and do not turn into costly telephone calls or e-mails.
QuickAsk brings a rapid ROI, as it delivers information at a fraction of the cost compared to traditional channels.

Cention QuickAsk enhances your website, making all the information more accessible and noticeably improving your company’s customer service. Given the current trend for providing accessible data online over new media, a product like Cention QuickAsk is fast becoming essential.

Cention QuickAsk is based on Q-technology*, which analyses and interprets the client’s questions and search queries and instantly provides them with direct answers or multiple alternative options.
Connected with Cention Workflow, QuickAsk is also used to support operators in the contact centre, helping them to find the right answers when they handle telephone calls and e-mails.

The same information can be used to serve several needs. The system can be implemented to work as stand-alone search engine for your website or intranet, or together with other elements of Cention Contact Centre.

Cention QuickAsk can also be incorporated into other products as an EOM search engine. The superior technology it employs improves any product with searchable information. The easy-to-use Web service front-end makes integration easy.


Amongst other things, Cention QuickAsk gives you:

• A fast, efficient way for your clients to get answers to their questions.
• A neat way for you to keep track of frequently asked questions.
• A reduction in call-centre traffic and as such a way to save money.

* Q-technology is highly sophisticated language search technology, built upon language-pattern matching. Compared with the existing keyword search strategies employed by other software, Q-Technology provides significant improvements in response accuracy. The technology has been researched at the Swedish Royal Institute of Technology. Cention works closely with the SRIT to develop applications for Q-technology in real-world environments.

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