Truly

Omnichannel Communication
Platform for you

Bring together all communication channels into one seamless purely omnichannel software giving your business a full 360° view.

ABOUT

Get to know Cention

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How We Think

Why Cention

Respond to customers on any channel

Providing omnichannel customer support solutions through communication channels like Chat, Email, Phone, SMS, Messaging and Social Media for elevated customer experience.

Truly

All the support you need

Unify and collaborate your entire workforce across voice, email, chat, sms, social media and webforms making it easier for businesses to handle customer response or customer queries.

Support

Automation

Automate, delegate and label tasks to keep errands in order of priority, time and value making agent’s tasks organized.

Support

Advanced CSS Capabilities

Implement chatbots, website FAQs and Knowledge base to maximise the efficiency of your contact center.

Support

Grow your contact database

Gather and store personalized data with better customer profiling using artificial intelligence solutions.

Support

Integrations

Integrate apps and processes into your contact center to better fit your business needs.

Support

Knowledge Base

Support your agents by providing them organised and processed information within the workspace to refer to when responding to customers.

Support

Communication
flow

Allow agents to communicate and pass on messages in a safe space and easily acquire information from specific departments.

Truly

Errand Handling

Set up errand tags to categorize errands according to each purpose. This allows the right agent to attend to those customers and their needs more efficiently.

Feature

Prioritize errands

Keep errands in order of priority. The errands are sorted and classified according to time or value. When the agent completes the errand, the errand is closed and the next errand can be attended to.

Feature

Create personalized templates

Create a library of templates & scripted replies for frequently asked questions and situations. It will boost the efficiency of your team and allow them to give more customer resolutions in less time.

Feature

Errand Routing

Set up errand tags to categorize errands according to each purpose. This allows the right agent to attend to customers and their needs more effectively.

Why Cention

Collaboration

Allow agents to collaborate with other agents within the organization or external experts to help respond to customer queries whenever they require additional assistance.

Why Cention

Extensive analytics for better decision-making

Generate or customize a variety of reports such as SLA times, number of incoming errands, organization overview to evaluate your business and team performance. It is fully equipped with necessary tools to always keep your contact center COPC-compliant and verified by certified coordinators.

Clients are talking

Reputation by association is alright by us.

Agents love it.

Connect all agents, managers, and departments inside an all-in-one communications platform.

Finance love it.

Pay for what you use with our simple and transparent pricing.

Customers love you.

Agents never have to transfer a customer again with our Omnichannel contact centre software.

Latest articles

Manage, track & Analyze all incoming Messaging and Social Media customer queries.

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Messaging and Social Platforms : Omnichannel

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Begin your Cention journey
and let’s get the support you need.