Connect, manage, track, and respond to customer queries on all Messaging and Social media channels – Instagram, Viber, Whatsapp, Twitter, you name it. Even your own website and apps.
Create meaningful relationships on Instagram when you quickly respond to customer DMs, mentions, comments and brand mentions.
Sync your Instagram and Facebook channel together.
Reach back with Viber and never miss a customer.
Receive, start, transfer and record customer support calls.
Start video call and get more personal with your customers.
Navigate, assign, re-assign and collaborate with other agents to discuss social posts and messaging.
Centralize all FAQs and sync them with all your messaging and social channels. Your support agents no longer have to look for answers.
The best customer experiences are built with Cention.
Start your Social Journey.