Enables you to route a call depending on the type of product or service, customer location, and ensuring that the right agent manages it.
Provide the social network team with a series of guidelines for managing support problems and moving them from social media to the contact centre.
With email support, you can reach out to customers all over the world without having to
worry about different time zones or availability.
Unify and collaborate your entire workforce across voice, email, chat, sms, social media and webforms.
View all errands in an organized way, begin establishing a system where it will distribute the errands, and begin solving the problems that are taking place.
Support more personal than a regular voice call and businesses should really start looking into having video call support for their business.