About Us

We help to elevate your customer experience.

Career

Join the Cention Family.

Our Clients

Reputation by association is alright by us.

Legal

Legal guidance and resources.

Product

Omnichannel

Gain 360° view of all customer queries on a single platform.

Communication Channels

Email Support

Tool you need to respond effectively to your customers.

Live Chat Support

Reach more customers and interact with your customers in real-time.

Voice Support

Provide inbound and outbound powerful phone support.

Direct Messaging Support

Manage customer requests across all social channels.

SMS Support

Reach more customers with short message service.

Supporting Features

Collaboration

Reach more customers with collaboration.

Knowledge Base

Reach more customers with knowledge base.

Chatbot

Reach more customers with chatbot Artificial intelligence.

Video Support

Communicate 'face-to-face' virtually through live video interactions.

Products

Errand Handling

Set up errand tags to categorize errands according to each purpose.

Omnichannel

Gain 360° view of all customer queries on a single platform.

Channels

Direct Messaging

Manage customer requests across all social channels.

Video Support

Communicate 'face-to-face' virtually through live video interactions.

Voice

Provide inbound and outbound powerful phone support.

Email Support

Tool you need to respond effectively to your customers.

Live Chat

Reach more customers and interact with your customers in real-time.

Blog

Gain information on customer support and the contact center world.

Video Library

Understanding Cention through video.

Connectors

Integrate your contact center with the best of the best.

API Documentation

Containing instructions about how to effectively use and integrate with an API.

E-Book Library

Learn more about how you can elevate your customer experience.