Empowering Customer and Business Relationships
Why Cention
Everything for everyone
Make agents and managers lives easier when you equip your support team with a contact center and an all-in-one communications solution. Whether in the office or working remotely, we have the solution for you. Advanced capabilities, but simple to use.
Manage
Manage all errands (customer queries) and processes easily with a 360° view of all incoming errands.
Routing
Route each customer query according to department, category and priority.
100% SLA Uptime
Cut customer effort while maximizing employee and customer joy.
Integrations
Easily integrate endless real-time services, applications, and popular CRMs.
Machine Learning
Use chatbots to answer common questions and save agents time.
Global Availability
Enjoy the industry’s highest and most inclusive SLA.
Why Cention
It's truly Omnichannel
Manage customer queries coming from all channels. Whether it’s email, live chat, SMS, social media,direct messaging, and other web forms.
PRODUCT FEATURES
Live Chat
Communicate in real-time with your customers with various supporting features for smooth interactions.
PRODUCT FEATURES
Voice
Route calls to the right agents with an IVR automated system and monitor calls between your customer support agents and customers.
PRODUCT FEATURES
Email Support
Respond to customers, send and recieve file attachments and conduct customer satisfaction surveys through email.
PRODUCT FEATURES
Video Call
Enhance real-time support and make it easier for customers to communicate their issue accurately by allowing them to video call.
PRODUCT FEATURES
Direct Messaging
Be where your customers are. Manage, track and connect with your customers on all Messaging and Social Media channels like Whatsapp, Twitter, Instagram, Facebook and many more.
Cention's Universe
Easily integrate with the systems you use
Why Cention
Extensive analytics for better decision-making
Predefined and customizable analytics dashboard for managers to work with all data reports gathered and turn them into information to better support your business decisions.
Clients are talking
Reputation by association is alright by us.
The Only
Contact Center
you will ever need.
Book your demo slot today.