Contact Center Software
We bring together all communication channels into one seamless pure omni-channel software giving your business a full 360° view of all your customer interaction. Whether it’s call, SMS, email, chat or even social media, route all customer queries (errands) to the right queue and suitable agents.
With Cention, you have chatbots working along with your agents, seamless transfers and full history. Agents can collaborate and gain full statistics with our extended, over the top reports function.
It’s simple and efficient.