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Our solution

Our Solution

Agents’ lives are easier while ensuring that your customers are happy.

Communication Channels

Channels

Enable interact with multiple customers with single software.

Email

Tool you need to respond effectively to your customers.

Live Chat

Reach more customers and interact with your customers in real-time.

Voice

Provide inbound and outbound powerful phone support.

Direct Messaging

Manage customer requests across all social channels.

SMS

Reach more customers with short message service.

Video Call

Communicate 'face-to-face' virtually through live video interactions.

Top Features

All Top Features

A great contact center leverages all the crucial tools.

Collaboration

Reach more customers with collaboration.

Knowledge Base

Reach more customers with knowledge base.

Chatbot

Reach more customers with chatbot Artificial intelligence.
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Gain information on customer support and the contact center world.

Video Library

Understanding Cention through video.

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Learn more about how you can elevate your customer experience.

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All talks about CX and the contact center world.

API Documentation

Containing instructions about how to effectively use and integrate with an API.

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Integrate your contact center with the best of the best.
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We help to elevate your customer experience.

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Trust Center

Contact Center and CX Trends 2021

Email Support

Facebook Integration

Knowledge Base

Video Call in Cention

Live Chat in Cention

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113 31 Stockholm
Sweden.

Menara Worldwide,
198, Jalan Bukit Bintang,
55100, Kuala Lumpur,
Malaysia.

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